Policies and Procedures for the WSHA

Refund/Exchange Policy
The WSHA offers a 30-day Money Back Guarantee on almost every product we offer. Please call customer service at 866-333-9742, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Return merchandise with RMA number to:

Western Shooting Horse Association
870 Historic Route 66
Tijeras, New Mexico 87059

NOTE: Refunds sent with no RMA number will be returned to sender.

Order Cancellation Policy
Please submit any cancellation via email to wsha@westernshootinghorse.com, or by calling our business phone at 866-333-9742.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Shipping Costs Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure We suggest you contact customer service team first by e-mailing wsha@westernshootinghorse.com to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details.

30-Day Warranty All products (unless specifically stated otherwise) carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Membership Donations
Life, Corporate and Endowment membership fees are considered donations that come with a custom belt buckle and a free subscription to Western Shooting Horse Magazine as long as the magazine is in publication. There are no refunds after 30 days.

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